Certification and Licensure Requirements


Master and Practice

CapacityWare™ Technologies

Table of Contents


A. Overview. *

1. Outcomes for Certification and Licensure. *

2. Credentials. Two types of credentials are available: *

3. Capacity. *

4. Workforce Capacity Recovery versus Development. *

5. CapacityWare™ as a Technology. *

B. Phase I, Exploration. *

1. Rationale for Certification and/or Licensure. *

2. CWPIN Eligibility. *

3. Prerequisites. *

4. Financial Incentives. *

5. Potential Mentor Involvement. *

6. Certification and Licensure Fees. *

7. Categories of Technology Certification and/or Licensure. *

8. Acceptance of Professional Standards of Conduct. *

9. Marketing and Clients. *

10. Waivers. *

C. Phase II, Application. *

1. Personal Information. *

2. Connection or Introduction. *

3. Entrepreneurial Experience. *

4. Computer Literacy and Current Applications Package(s). *

5. Facilitation Experience. *

6. Mentor Selection. *

7. Potential Certification Use(s). *

8. Financial Arrangements. *

9. Support Arrangements. *

10. Professional Standards Acceptance. *

D. Phase III, Acquisition of CapacityWare™ Client Library. *

1. The Five Volume Client Library. *

2. Extended Materials. *

3. Library Updates. *

4. Study Requirements. *

E. Phase IV, Acquisition and Installation of CapacityWare™ Software. *

1. Microsoft Office Suite (Professional Version) Required. *

2. Stand-Alone Application. *

3. Network Application. *

F. Phase V, Completion of Residency Requirements. *

1. Residency and Limited Certification. *

2. Residency versus On-line Requirements. *

G. Phase VI, Completion of On-line Requirements. *

1. Current Topic Material Downloads. *

2. Practicum Material Downloads. *

3. Video Learning Materials. *

4. Examination Formats. *

5. Pass Rate Calculated by each Category (Client Library volume). *

6. Open Book. *

7. Best Answer. *

8. Password Protected Transcript. *

9. On-line Examination Addresses. *

H. Phase VII, Preparation for, Conduct of, and Evaluation of Practicum(s). *

1. Event Production Guidelines and Resources. *

2. Identifying a Practicum Client. *

3. Supporting Team Members. *

4. Team Lead. *

5. Examinations. *

6. Team Clinic. *

7. Event Participant Feedback. *

8. Observation or Video Production. *

I. Phase VIII, Individual Certification. *

1. Workshop. *

2. Practitioner. *

3. Workshop, and Practitioner Certification. *

4. Privileges Extended to those who are Certified. *

J. Phase IX, Team Lead License. *

1. Mastery. *

2. Mastery License. *

3. Privileges Extended to Those Licensed as Team Leads. *

K. Phase X, Maintaining Credentials. *

1. Certificate Renewal. *

2. License Renewal. *


1. Certification and Licensure Recommended Activity Sequence and Investment ..17

2. Literature Descriptions 18

3. CapacityWare™ Recovery and Development Curriculum ...20

4. Professional Standards of Conduct ..21


A. Overview.

There are ten sequential phases that comprise the certification and licensure process. Completion of phases entitles an individual to a specific credential based on satisfactory demonstration of knowledge and ability to perform to an established standard. Failure to demonstrate continued established performance standards may result in loss of credential until acceptable standards are demonstrated.


1. Outcomes for Certification and Licensure.

We believe this systemic Technology is the most comprehensive methodology available to bring about effective organization capacity improvement. It encompasses successful organizational change engagements from the very simple to the enormously complex. We acknowledge that some users prefer to use the RGB as a "stand-alone" on an intermittent basis to improve nothing more than personal and interpersonal understanding. That is a noble task in and of itself. We also know that others will want to use the full range of connectivity that this Technology has to offer. The range is comprehensive and up to the task for the most complex of organizations. We want certification and licensure to serve both ends of this spectrum equally well. The Residency phase, as you will learn, is intended to ensure that practitioners know the potential applications to which this Technology can be engaged. The Residency serves both the intermittent RGB users as well as laying a firm foundation for more rigorous demands. The ultimate user will determine the level of use. Our job will be to assure an understanding of the essentials so that users can make an informed choice as the needs become more apparent.


2. Credentials. Two types of credentials are available:

a. Certificate. A certificate allows use of specific Technologies while serving clients and is a foundational requirement. Certificate holders may advance to a License agreement.

b. License. A license extends privileges to include the preparation of others for certification and licensure.


3. Capacity.

Capacity is the workforce quality that enables its members to find and fix barriers to achieving full potential from within its own ranks - to find and solve problems internally.


4. Workforce Capacity Recovery versus Development.

Recovery is necessary when a member of the workforce intentionally withholds discretionary capacity when ability, skill, and knowledge are otherwise available. Development is indicated when ability, skill, or knowledge are not available.


5. CapacityWare™ as a Technology.

(A unique language commonly used by practitioners defines a technology. The application of a technology allows practitioners to replicate success in a prescribed undertaking.) Although CapacityWare™ falls within the classical organization development domain, its language is unique to those who use it, and therefore it qualifies as a Technology.


B. Phase I, Exploration.

Prior to making on-line application for licensure or certification, explore the topic by considering the following information. We desire to license those who have a serious interest in applying our Technology in their client organizations with regularity as internal or external consultants. Licensure is reserved for those who will prepare individuals for certification under specific agreement with QWLC. We are also interested in having a pool of potential readily available qualified consultants that can augment each other with large-scale interventions or act as substitutes when conditions warrant it. Although it is desirable for face-to-face interaction with "expert" practitioners from time to time, this program of Certification and Licensure relies heavily on the Internet as a resource for those at distant locations.

The LTODI web site identifies those who have already become certified. It is recommended that these individuals be contacted to determine the value of this certification before commitment is made. It is also possible to acquire feedback from participant groups that have completed this training to determine its value to them and their organizations. For more information go to LTODI.com.


1. Rationale for Certification and/or Licensure.

Certification will enable a qualified individual to exhibit recognizable and acceptable standards to be applied to CapacityWare™ designs without lock-step adherence. We do expect each certified practitioner to inject his or her own twist to every engagement without abandoning a core of uniformity that constitutes our "signature" approach to capacity recovery and development. "Signature" standards are communicated and demonstrated in the Resident phase. We recognize that the applications of this technology are enormous and that knowledge of the full range of capability will enable growth of both individuals and the clients they service.


2. CWPIN Eligibility.

Notwithstanding those who are already members of the CapacityWare™ Practitioners International Network (CWPIN), expanded certification and licensure will permit the growth of this network with basic assurances of qualifications among members. The CWPIN will be appropriately engaged in the decision-making that impacts future operations of the organization as a council of advisors. Neither licensure nor certification is required for CWPIN membership, although certification and/or licensure is highly desirable.

3. Prerequisites.

Interested individuals must be successful at facilitating adult group work. Skills may have been gained through a variety of experience, education or training, or by compatible facilitation and typology credentials. Successful experience is more important than academic achievement. We recognize that applicants may have been licensed or certified by other facilitation-based organizations. This may be an advantage, but often we have found that the competition between the applications of facilitation technologies leaves client-users confused and limits full engagement. Our outcome is to eliminate the confusion that emerges from competing technologies. On the surface, requirements to participate in basic facilitation training may appear redundant, but it has proven to be invaluable by producing a systemic understanding of the entire system of interconnected and synergistic change technology available.


4. Financial Incentives.

We recognize that having a "calling" to do this type of work is critical to success, but also recognize that financial reward is important. In this regard, both internal and external consulting candidates may have an interest in either or both of the following financial incentives.

a. Generating Revenue. Being able to offer consulting solutions using this Technology will generate professional fees that may not be otherwise available. Currently, professional fees for a basic two-hour workshop begin at $350 and range to a full day workshop priced at $2,500. We do not anticipate generating professional fees for those who undergo certification, but this does not preclude the candidate from making those arrangements.

b. Organizational Savings. Certification allows the individual's organization to purchase products and ancillary services at discount prices that range from 10% to 50% below suggested prices. Additionally, there are no charges for regularly scheduled training refresher events. Over time these savings can be considerable notwithstanding the financial value of capacity recovery or development that the Technology brings to those who use it.


5. Potential Mentor Involvement.

When an application is approved, a mentor will be assigned to the candidate. Casual involvement of the Mentor may be all that is necessary. If greater involvement is necessary, the Mentor may be entitled to professional fees. The Mentor in consultation with the candidate makes this decision. It is the prerogative of any Mentor to waive professional fees when employment considerations warrant it. An assigned Mentor may require fees for any significant amount of time devoted to the candidates' successful certification.


6. Certification and Licensure Fees.

Certification will require advanced payment by the candidate for certain products and services. A portion of the total Certification Fee may be deferred in a pay-as-you-go plan that allows the individual to repay Certification Fees during a period were the certification begins to generate revenue or incur cost savings that would have otherwise accrued.

a. Application Fee. A fee of $100 is charged for the processing of any application for licensure or certification.

b. Examination (and re-examination) Processing Fees. A fee of $10 is charged for the processing of each examination required for the certification and/or license sought. The current battery of examinations consists of no fewer than 10 examination items each in a combination of multiple choice, true-false, and essay. The remediation of any failed examination may incur Mentor Fees if substantial work is involved.

c. Client Library Materials and Software Fees. The purchase of Client Library materials is a pre-certification requirement for the category of credential (certificate or license) sought as outlined in paragraph 7 below. Notwithstanding that acquiring the full Client Library is recommended, volumes for specific needs, such as RGB, may be purchased selectively. Software may be used that is otherwise installed and made available for an authorized organization, or processing may be completed by QWLC as an interim measure. The purchase of software is not a requirement for initial or continued certification and/or licensure or continued credentials although it is encouraged, provided support assistance is acquired from QWLC or some other Licensed source.

d. Ancillary Fees. Other incidental fees may be required for certification and/or licensure. The rental of equipment or purchase of bulk handouts not provided by the client may be necessary, for example.


7. Categories of Technology Certification and/or Licensure.

Currently, five categories of certification and licensure may be awarded. Each category contains both Practitioner and Mastery certifications and licenses. The five categories are:

a. Organizational Change System (OCS). The Ten-stage OCS applied in a complex organization often requires consultation with a qualified practitioner

b. CapacityWare™ Software. Licensure in the use of CapacityWare™ as a program management tool is available at the Workshop, Practitioner, and Mastery level. The purchase of CapacityWare™ software is required for licensure.

c. RGB. The use of RGB Technology at Level 1 and Level 2 (Individual and Interpersonal/Team) are the primary applications. Additional certifications may be undertaken for Levels 3 through 5 once the Workshop Certification has been practiced for a period of 12 months.

d. Residency (Embedded Facilitation Teams Course). The workshop that prepares facilitators for engagement in organizations requires the completion of a five-day course (previously a 3-day Facilitation Course). A limited license is available to those who complete this course and demonstrate basic skills within 60 days. Licensure that enables the presentation of the Facilitation Teams course is also available.

e. Diagnostic Interpretation, Strategy and Event Design Development. Individuals may become certified and/or licensed to interpret CapacityWare™ products, develop strategies and create event designs based on diagnostic results.


8. Acceptance of Professional Standards of Conduct.

As part of the Application process, candidates are expected to read and commit to observance of Professional Standards of Conduct (See Attachment 4). Failure to follow these Standards and follow the recommendations contained in the Client Library may result in the revocation of Certification at any time for just cause, given adequate time to take corrective actions.


9. Marketing and Clients.

Applicants are expected to market services to potential clients so that their Practicum(s) are in an organization with which they have both familiarity and a sense of investment. QWLC may assist with marketing processes and materials, but will not be responsible for the procurement of client organizations for certification or licensure candidates.


10. Waivers.

With justification, a waiver may be granted for any requirement. QWLC will waive any requirement when the participant has adequately demonstrated and documented an understanding and application of the topic.

a. On-line Study. Any on-line study may be waived if adequate experience is demonstrated and documented.

b. Examinations. No waiver will be granted for an examination, however, a partial exception to the 80% requirement may be waived if adequate experience is demonstrated and documented.

c. Residency. Specific topic requirements within a residency may be waived if adequate experience is demonstrated and documented. The residency may not be fully waived.

d. Practicums. Any practicum may be waived if adequate experience is demonstrated and documented.

C. Phase II, Application.

The Application consists of the following::


1. Personal Information.

This will permit contact between us.


2. Connection or Introduction.

We want to know how you were exposed to this opportunity.


3. Entrepreneurial Experience.

Even when practiced in the most structured bureaucracy, this technology is best applied when the practitioner has had sufficient entrepreneurial experience. The information provided here gives us some idea of potential success as well as possible remedies.


4. Computer Literacy and Current Applications Package(s).

This Technology requires the presence of Microsoft Office Professional Suite (Word, Excel, Access, Outlook, and PowerPoint). Applicants with a good grounding in these products are better able to meet the course requirements. If these products are not available on the same computer or network as CapacityWare™ software, it must be obtained and installed before our system can be used effectively.


5. Facilitation Experience.

The successful application of this technology requires group dynamic experience, this information will allow us to best direct practicum experience as well as take full advantage of Residency options.


6. Mentor Selection.

If there is a preference of a mentor assignment, that will certainly be taken into consideration. Mentors are assigned based on the greatest compatibility between the individual candidate and the skills, experience, and credentials of available mentors.


7. Potential Certification Use(s).

In order to best direct and tailor the learning experiences, we must be aware of the potential uses to which this system will be applied. Provide as much information about the potential uses as possible.


8. Financial Arrangements.

If the current financial option is too confining, we are certainly open to alternatives. We welcome any proposal that fits the individual candidates' limitations. If unable to accept a proposal, we will inform the candidate quickly so that alternatives can be explored further. Our objective is to NOT let reasonable financial arrangements prevent the potential expansion of this Technology.


9. Support Arrangements.

Potential applicants may either completely support their efforts with internal resources, or call upon QWLC or other authorized firms to support their activities on an interim basis or permanently. Support will include, but not be limited to Web services, data entry, data analysis, and report preparation, and client presentations.


10. Professional Standards Acceptance.

Our overall objective in requiring certification is that this Technology be applied in a recognizably uniform and effective way by all. We are not trying to generate too strict an application as much as maintain "signature" standards.

Note: An application to begin the certification and licensure process must be completed on-line. Go to www.LTODI.com, click on Services at the initial screen, then on Certification, and follow the instructions. Approval may be contingent upon satisfactory completion of the Residency requirement.


D. Phase III, Acquisition of CapacityWare™ Client Library.

The Client Library must be acquired and used to complete the academic portion of the course and to follow as guidance while engaging in client activity. The Client Library will automatically be delivered upon receipt of acceptable financial arrangements. Initially, there are five volumes to the library, each in its own 3-ring binder. (See Attachment 2 for descriptions of this literature.) These volumes are augmented with numerous support materials.


1. The Five Volume Client Library.

The Client Library is delivered in five 3-ring binders. An Overview, Index, and Syllabus are also included with each volume.


2. Extended Materials.

Although the published 3-ring binders contain all core material, each Volume also contains Extended Materials that can only be accessed through the Internet. These Extended Materials include short articles for use in client publications during various stages of an intervention, workshop designs, and advanced use descriptions.


3. Library Updates.

The published Client Library contains passwords that enable the user to download updated materials that keep the library fresh with the latest Technology.


4. Study Requirements.

The majority of examination questions will be based on current library materials available in the Client Library or in Extended Materials available on-line.


E. Phase IV, Acquisition and Installation of CapacityWare™ Software.

CapacityWare™ software must be acquired and installed on at least one computer that is available to the candidate during the certification and/or licensure process. Specific guidance for client Information Technology Professionals is available upon request.


1. Microsoft Office Suite (Professional Version) Required.

QWLC will only install CapacityWare™ on client systems where MS Office Suite is running. MS Office Suite is required to optimize the use of this software application.


2. Stand-Alone Application.

CapacityWare™ will run on a stand-alone PC computer.


3. Network Application.

CapacityWare™ will run on any file-server-based network.


F. Phase V, Completion of Residency Requirements.

Of the 130 hours of instruction available in this course, 37 are best completed in a residency environment (See Attachment 3 for a list of the estimated hours required for both Residency and On-line requirements). Residency may be completed in a group setting, or it may be completed at QWLC or affiliate offices by engaging in an on-going project that allows the participant to learn the correct way to complete a specific client service discipline. QWLC periodically offers a 5-day Residency course of instruction in the fundamental application of this Technology. This course is a prerequisite for certification and licensure in any category.


1. Residency and Limited Certification.

The completion of Residency will allow a limited one-year certificate to be granted so that the participant can begin applying this Technology while satisfactorily completing ancillary non-resident requirements.


2. Residency versus On-line Requirements.

All requirements not identified as Residency must be completed on-line within the specific period (normally one-year from application approval).


G. Phase VI, Completion of On-line Requirements.

Participants will be provided with on-line examination addresses and appropriate passwords. When examinations are completed successfully, the participant will be provided with password protected practicum preparation materials. Examination scores of at least 80% must be achieved before continuation is permitted.


1. Current Topic Material Downloads.

Once the original library has been purchased, all updated materials will be available for download at any time. Each download will require a password. Passwords are provided each participant at the time of Client Library delivery.

2. Practicum Material Downloads.

All instructions and materials needed to complete any practicum will be available on-line or by request.

3. Video Learning Materials.

Video materials needed for the completion of any requirement will be available on-line.

4. Examination Formats.

Two examination formats are used: a ten-item multiple-choice exam (Workshop Level), and a five-item essay examination (Practitioner Level). At the Workshop Level, the same examination may be used for both pre-residency and post residency.

5. Pass Rate Calculated by each Category (Client Library volume).

An 80% is considered passing for each Category. Any examination can be retaken one time. The final grade will be an average of both examinations.

6. Open Book.

All examinations are open-book. Participants may use published references, notes, and classmates as resources in taking any examination.

7. Best Answer.

In some cases, more than one answer to an examination may be technically correct. The "best" answer will be graded as correct.

8. Password Protected Transcript.

Each participant will have an individual password protected transcript available on-line. This transcript will have all examination results posted within 5 days of submission. Participants may request changes to assigned passwords at any time via e-mail.


9. On-line Examination Addresses.

On-line examinations can be reached from several convenient locations. Addresses will be provided upon approval of application and distribution of Client Library materials.


H. Phase VII, Preparation for, Conduct of, and Evaluation of Practicum(s).

This phase is the experiential portion of the certification process. The academic requirements must be satisfied before embarking on a practicum.. The practicum provides a participant with a "hands on" task to complete at their own pace and submit results for examination. The practicum recognizes that academic excellence must be paralleled with practical ability to perform certain tasks successfully. A two-hour RGB event-based practicum is the minimum time required for certification. Participants must be legitimate consultants at an event where expectations are such that learning this new Technology will improve individual and/or organization performance. Certification and/or licensure will require evidence of successful completion of the practicum. (Attachment 3 identifies the topics within which Practicums are required.) The Practicum consists of the following components:


1. Event Production Guidelines and Resources.

Participants will be given a password protected reference that will enable them to prepare for the Practicum Event (a live demonstration with legitimate participants that exhibits what they have learned). Event Production Guidelines and other event-based resources such as detailed agendas and workshop materials may have an examination to be used as a yardstick for successful performance. Continuation will depend upon the candidate/participant comfort level.


2. Identifying a Practicum Client.

The participant may be required to acquire a client for this practicum. In some cases, however, a client will be identified and provided for the candidate. Designated Mentors may arrange for practicum clients as a means of perpetuating the "learning practice" style in much the same tradition as a "learning hospital" prepares physicians for real-life practice.


3. Supporting Team Members.

"Assistants" helping with the behind the scene workshop requirements need have no special preparations beyond those provided by the participant. When possible, those who may aspire to become certified will be used when available.


4. Team Lead.

The candidate will be the Team Lead in all respects. The details for this are identified in Team Operating Guidelines (See Facilitation Teams, Tab 1) and Event Production (See Facilitation Teams, Tab 3). The successful completion of the Event rests entirely with the participant.


5. Examinations.

Examination results will determine the participants' eligibility to proceed to the On-line Interactive Practicum Preparation stage. A marginally successful Practicum Event may be swayed by Examination results.


6. Team Clinic.

A Team Clinic is completed after the conclusion of the Event. The candidate is responsible for including anyone on the Event Team in an analysis of "What Went Well" and "What Would We Do Differently" given another opportunity. Certification expects that the Practicum Event will be successful but does not expect perfection. The Clinic provides the Lead and others an opportunity to learn. Certification will depend upon the quality and depth of learning as demonstrated by the Clinic documentation (provided on-line within 48 hours).


7. Event Participant Feedback.

The most important feedback concerning the success of the Practicum Event will be the participant feedback. The prescribed form must be used. Participants may complete the feedback immediately at the end of the workshop (the Lead will collect the feedback in sealed envelopes and send them directly to an address provided by the assigned Mentor or be completed on-line within 48 hours).


8. Observation or Video Production.

Evidence of a successful demonstration may take the form of in-room observation of an appropriate event, or a video production focusing on the candidate for certification and/or licensure. This evidence must exhibit the candidates style.


I. Phase VIII, Individual Certification.

Certification can be expected within 3 to 5 days following the receipt of all post-Practicum Event documentation. Certification will consist of a suitable plaque that displays a Certificate, an appropriate listing on the LTODI Web Site attesting to the Certification, and the extension of written privileges. Certification entitles the individual the use of software and/or copyrighted materials with clients to be used incidental to their assigned work. Certification will be awarded at two progressive professional grades (Workshop and Practitioner):

1. Workshop.

When certified at the Workshop level, the certificate holder must agree to use only templates approved for Workshop level. The use of approved templates and the successful completion of continuing requirements may result in certification at the Practitioner level.

a. Facilitation Level 1. Helping people understand and (ideally) accept a pre-determined point-of-view.

b. Facilitation Level 2. Helping people develop action plans to overcome a pre-defined problem.

2. Practitioner.

The Practitioner level certification will be awarded to individuals who have completed the minimum of fifteen successful boilerplate presentation requirements and who have received the favorable recommendation of an assigned mentor to progress to the Practitioner level. Advanced topics for study and successful application include the following category ratings Organization Change System; CapacityWare™ Software; RGB Advanced Topics (Matching Tasks with Talent guided coaching under the supervision of an assigned mentor); Advanced Facilitation Teams technology; and Diagnostic Interpretation, Design, and Implementation.

a. Facilitation Level 3. Helping people solve a problem when presented with symptomatic data.

b. Facilitation Level 4. Helping people find and fix multiple systemically related problems across boundaries along core process lines.

3. Workshop, and Practitioner Certification.

The initial Workshop Certificate is for a term of one year. During that time, the certified individual must document the recurring use of the Technology to such an extent that continued use will not likely result in a decay of skills, rather in an enhancement of skills.


4. Privileges Extended to those who are Certified.

The following privileges are extended to those who become certified.

a. Eligibility for CapacityWare™ Practitioners International Network (CWPIN) membership.

b. Local Reproduction of specific Workshop Handout and Pre/Post Reading Materials (this provision specifically excludes the reproduction and distribution of any and all substantial materials used for any process that is the same or similar to licensure and/or certification). The intention is to eliminate potential competition between licensed individuals and those certified to conduct events leading to licensure or certification.

c. Current Discount on all LTODI Products and Services.

d. Conditional Use of the Technology for Which Certified.


J. Phase IX, Team Lead License.

(This phase pertains only to those who have completed the requirements for Certification.)


1. Mastery.

The Mastery level license will be awarded to individuals who have exhibited successful sustained experience at the Practitioner level. Mastery level entitles the license holder to design interventions and workshops, license CapacityWare™ software and literature, and mentor others applying for certification and/or licensure.

Facilitation Level 5. Helping people continuously navigate multiple interdependent organizational cultures to achieve organizational outcomes at increasingly higher levels of capacity.

License will be extended to those individuals who have demonstrated sufficient current competence in leading a team of facilitators to transfer to others the needed skills to successfully complete certification requirements for the type of certificate sought. An extension of license permits the licensed individual to certify others at, but not exceeding, their license level of demonstrated competence.


2. Mastery License.

A License is granted for a term of one year. During that time, the certified individual must document the recurring use of the Technology to such an extent that continued use will not likely result in a decay of skills, rather in an enhancement of skills. Licensure at any specific level will enable the individual to license others at one level below their certification. Two individuals who have sustained Mastery level competencies for a minimum of three consecutive years must accomplish licensure at the Mastery level.


3. Privileges Extended to Those Licensed as Team Leads.

The following privileges are extended to those who become certified.

a. Eligibility for CapacityWare™ Practitioners International Network (CWPIN) membership.

b. Current Discount on all LTODI Products and Services.

c. Conditional Use of the Technology for Which Certified, for the production of all licensed and certified events authorized.

d. Certified Team Leads will certify to QWLC, individuals applying for licensure as having met the demonstrated competencies for Technology-type licensure.


K. Phase X, Maintaining Credentials.

Both a license and a certificate are credentials that must be renewed, unless otherwise specified in the granting document, every two years. The standards of performance are outlined in various provisions of the Client Library, and available Event Designs.


1. Certificate Renewal.

Following the initial certification period, a renewal process similar to that outlined in paragraph F above will extend certification for a prescribed period. At any time the certified individual may be required to submit evaluation materials as proof of continued competency and uniformity.


2. License Renewal.

Following the initial certification period, a renewal process similar to that outlined above will extend a license for an indefinite period. At any time the licensed individual may be required to submit evaluation materials as proof of continued competency and uniformity.








Attachment 1

Certification and Licensure

Recommended Activity Sequence and Investment.







Exploration (optional)

Monitor a scheduled event.

Read/view pertinent materials.

Interview users.

Request and investigate references.




Read and accept conditions.

Complete and submit required application.

Acquire approval with stipulations (if any).

Assignment of a mentor.

Set up site files and passwords.

$ 100


Acquire Library

Select Library Requirements

Obtain Internet Passwords



Acquire Software

Determine IT compatibility.

Determine site configuration.

Arrange for software Installation.

Purchase "license/counters" - optional.

$ 1,695



Residency Requirement

Attend and satisfactorily complete 5-day Residency.

$ 995



Complete pre- and post-application exams.

Score at least 80% on Library volume.

$ 550



Schedule practicum event.

Complete pre-practicum requirements.

Conduct Practicum.

Complete post-practicum requirements.

$ 250/day

1-day Minimum.



Obtain a specific certificate.




Obtain a License to certify others.



Maintaining Credentials

Document current and frequent applications.





*Package cost includes all five Categories.

Practicum completion may be satisfied with video evidence of the event rather than presence of a mentor. Any requirement is subject to waiver. Certification pertains to the rights and privileges extended to a qualified individual with regard to the use and practice of copyright materials. Licensure is the granting of certification authority to a team lead who will prepare others for operations in accordance with strict standards of performance.

Attachment 2

Literature Descriptions


1. Organization Change System (OCS) Manual (47,580 words with 40 Attachment). The OCS is a "big picture" of the 10-Stage Cycle of organizational change management that will result in enhanced cultural capacity for an organization. The Stages are presented in the appropriate chronological sequence to achieve the fastest and most stable enhancements. At each Stage the system is tailored for the specific client organization. The "who, what, when, where, why, and how" of this system are of equal importance. Following the right process with the wrong people involved will produce less-then-optimum results, for example.

2. CapacityWare™ Administration (CWA) Manual (17,990 words with 27 Attachments). The software that provides the specific structure needed to optimize change initiatives is CapacityWare™. This software product helps manage the efforts of all those involved in the change effort to enhance a coordinated (effective and efficient) approach. Although many may have access to the software, one individual will be the central "owner" of CapacityWare™. This individual is often referred to as the CapacityWare™ Administrator.

3. RGB WorkStyle Preference (RGB) Manual (17,513 words with 10 Attachments). There are five levels of application for the RGB Technology that measures and develops individual, team, workgroup, network, and organizational performance. The results of RGB WorkStyle Preference Inventories fosters the recovery of lost capacity or development of new capacity based on the tangible value of the talent people add to their discretionary work.

4. Facilitation Teams (FT) Manual (29,893 words with 28 Attachments). Members of teams chartered by the organization's leadership work to increase capacity so that the organization's purpose is achieved. This foundational publication provides the guidance required for that work to be the highest possible influence on developing or recovering workforce capacity. It includes techniques for supervisors, managers, facilitators, and members of the workforce to achieve those higher levels faster with less effort. It is not a substitute for developing traditional facilitator skills.

5. Diagnostic Report and Follow-through (DF) Manual (18,612 words with 16 Attachments). Each cycle of the 10-Stage Organization Change System will produce diagnostic documents as well as follow-through documentation that allows key decision-makers to know what actions are being taken to correct capacity deficiencies. These manuals are distributed initially to pre-identified individuals across the organization along with diagnostic results (usually workforce survey results). As corrective actions are taken, additional documents are added to the Manual that provides an ongoing accounting for progress (or lack thereof).

*word count excludes Attachments, Illustrations and Internet resources.

Attachment 3

CapacityWare™ Recovery and Development Curriculum

To be completed in a tailored combination of Residency and On-line requirements*.









Organization Change System




Preliminary Orientations and Clarity Meetings





Instrument Package Development and Distribution





Data Collection, Data Entry, and Validation





Analysis, Synthesis, and Report Development





Organization Feedback and Team Recruitment





Coaching Lab and Planning Session





Team Formation and Team Culture Development





Development of Recommendation Design & Approval/Adoption





Implementation and Measurement





Evaluation, Adjustment and Closure

2 (25)









Navigating the Main Menu





Managing Respondent Data





Creating Instruments





Engaging Best Practices





Processing Instruments





Displaying Results





Managing Activity Records





Working with Financials





Running Reports





Connecting with Web Resources

1 (25)




RGB WorkStyle Preferences




Individual Predisposition





Interpersonal Dynamics





Matching Tasks with Talent





Developing Organizational Culture





Measuring and Monitoring RGB Organizational Implications

5 (20)



















Event Production





Record Keeping































5 (40)





Diagnostic Report and Follow-through




History and Documentation





Systemic Perspective





Trend Rankings





Symptomatic Item Data and Comments





Coaching Lab and Planning Initiatives





Strategy Development





Team Activity





Metric Results










Client History and Remediation Technology (C.H.A.R.T.)

3 (20)









*Hourly requirements subject to waiver and variation based on successful experience, practicum, and exam results.

Attachment 4

Professional Standards of Conduct


CWPIN membership subscribes to and champions the following professional standards of conduct at three levels:

Public Confidence and Trust

1. Professional Attitude and Behavior

We will demonstrate attitudes and behavior toward the public, our clients, and toward each other that reinforces our commitment to superior service and high-quality productive relationships. We will seek to be a model of professional conduct toward which others in our profession aspire.


2. Professional Contribution

We will help those we serve to improve their organizations by providing sound advice and assistance. We will recognize our limitations within our scope of expertise and responsibly seek and refer to the advice of others when appropriate.


3. Treatment of Information

We will treat all client information confidentially and thereby maintain the trust placed with us by clients.


4. Advertising

We will make realistic claims concerning our capabilities, and make good our guarantees.


5. Conflict of Interest

We will resolve any appearance of conflict of interest to the satisfaction of our clients.


6. References

We will only use client references when permission has been obtained from the client.


Client Service Commitment

1. Understanding of Client Need and Anticipated Benefits

We will make every reasonable effort to understand our client condition and need -- from the client perspective -- and judge our success by the expectations established by our clients.


2. Confidentiality and Anonymity

We will treat all information collected during client audits and assessments with confidentiality and anonymity. We will report information to the client directly, and without distortion. We will report information so as to protect the identity of those who have provided it and respect their need for confidentiality and anonymity.


3. Independence and Conditions of Service

We will enter no agreement with anyone other than our client that will influence our ability to render superior service to that client. We will fully disclose our conditions of service to our clients at all times and inform them of any circumstances which will alter those conditions adversely.


4. Agreement Regarding Scope of Involvement and Charges

We will make agreements regarding the scope of our involvement with a client, and the charges we anticipate in exchange for that involvement. We will not exceed the scope of that agreement without client consent.


5. Transfer of Knowledge

We will seek ways to transfer the knowledge we use in helping a client to the client organization so as to continually increase competence and capabilities for the purpose of building ownership and reducing client dependency.


6. Qualified Personnel Assignments and Applications

We will engage only the most qualified and available of our associates and affiliates in applications directly designed to improve client performance, productivity, and profitability within the scope of our client agreements.


7. Sufficiency of Diagnostics and Practicality of Solutions

We will use the latest and most effective techniques available to us in client diagnostic functions, and recommend and assist in the implementation of only the most practical of solutions. In so doing, we will consider the client's potential return on investment in our services.


Practitioner Relationships

1. Knowledge Sharing and Professional Development

For the purpose of improving customer service and public confidence, we will freely share generic knowledge among members of our affiliation network and among members of our profession.


2. Treatment of Proprietary Materials and Techniques

We will acknowledge and respect the rights of those who create materials and innovative processes for our use in helping clients improve their performance, productivity, and profitability. We will only use this technology within the limits of our license or certificate.


3. Associations with other Professional Consultants

We will energetically pursue a variety of associations with members of our profession and those closely associated with our profession for the purpose of improving our ability to serve the needs of our clients.


4. Uniform Application of our Technology

We will uniformly apply our Technology so as to significantly contribute to client improvements in quality and consistency.


5. An Inquiring Culture Dedicated to Continuous Improvement

We will seek methods and techniques to reward each other for inquiries that result in continuous improvements to our own organization, ultimately benefiting ourselves and our clients.


6. Consistent Change

We will be responsive to the needs of the individual, while planning meaningful change that is best for the whole.



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