Phase 2, Internal Education
The Cultural Facilitation Course is
an intense five-day curriculum to train and provide initial experience for cultural
facilitators who will assist as internal change agents. The initial five-day curriculum
is included in the process. Additional Cultural Facilitation Courses, if requested,
will require separate arrangements.
Materials are available that assist the Executive Team in determining the best candidates for this specialized training. The course consists of five parts described as follows:
Part 1 -- General Information and Support Considerations. Learnings in this Part focus on the administrative and supporting elements for cultural facilitators. Participants learn a structure for cultural facilitation that includes everything from internal and external cultural facilitation resources, to room layout and design for group work. Additional topics are the use of equipment and supplies, meeting models for use "on the fly," and marketing strategies to enhance the use of cultural facilitation services.
Part 2 -- Graphic Facilitation. Graphic facilitation techniques include methods that will enhance learning, promote higher degrees of participation, and increase participant retention of materials being discussed. The focus is on changing the culture of an organization by changing the way meetings and other group activities are conducted. These techniques foster an improved exchange of ideas and enhanced commitment to implementing collaborative decisions.
Part 3 -- Group Facilitation. When people gather to exchange information, generate alternative solutions to complex problems or decide issues of major concern to the organization, group techniques in all these areas are designed to: increase the quality of decisions made, foster an ease of implementing decisions, increase the cooperation among those involved in group activities, promote stability in follow-on activities, reduce or eliminate suspicion of work completed independently, and assure continuity in communications on important issues.
Part 4 -- Process Facilitation. The integration of systems thinking and process improvement are the focus of this Part. Participants learn to think systemically; to understand how an action in the organization will have a ripple effect across every element of the system. They also learn how to improve process design to better and more efficiently get the desired results needed to achieve success. This includes a full examination of how proper programming of processes can generate high performance culture.
Part 5 -- Cultural Facilitation. Finally, the course participants learn the basic building blocks of culture; how to diagnose it, and how to improve it. The participants learn specific behavioral and change management models that allow an acceleration of programmed cultural improvements that adds deliberate progress to cultural realignment projects. Of greatest importance is the development of a positive culture among the cultural facilitators as a group. This natural support system allows risk-taking, and essential commitment to improvement activities at all levels in the organization.