A. The Rationale for Change - Making the Case.
Symptoms Leading to the Need for Cultural Capacity Change.
Themes.
Diagnostic Options.
Pre-Diagnostic Assessment (Also Pre-Engagement Assessment).

B. Identifying the Theme.
Change Management System.
The Organization Change System.
Themes.

C. The Decision-Maker(s).
The Client/Consultant Relationship.

D. Direct Report Functional Managers.
The Client/Consultant Relationship.

E. The Change Agent Team.
Change Agent Selection Criteria.
Change Agent Selection and Use.
Ad Hoc Realignment Teams.

F. Software Support - CapacityWare™.
The CapacityWare™ Manual.
CapacityWare™ Licensure Considerations.
CapacityWare™ Implementation Roles.
CapacityWare™ Optimum Configuration Options and Technical Requirements.

G. A Standard Approach Strategy.
The QWLC Standard Approach.

H. Client History and Remediation Technology (C.H.A.R.T.).
Client History and Remediation Technology.

I. Selection of Organization Elements to Include in Change Efforts.
None

J. Return-on-Investment.
Calculating Return-on-Investment.

K. Prioritizing Activity that Change the Organization Capacity - Triage.
Smart Tailoring Triage.

L. Annual Maintenance - Sustaining the Cycle of Change.
Annual Cultural Capacity Maintenance Program.
Comprehensive Indexes.
Data Collection Frequency.

M. Compatibility with Other Organization Change Technologies.
None

N. Developing Confidence in your External Consulting Firm Selection.
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