Name: Date: 1. Establishing a clear Return on Investment for Organizational Development Activities is simple even though connections are not clear. a. True b. False 2. QWLC uses __________ to calculate ROI. a. The Incident Method b. The Human Systems Method c. The Systemic Method d. both a and c3. In determing ROI, the UHS model is used as the framework because a. it provides a breakdown of each section b. individual parts are more important than the whole system c. it constitutes a whole system role d. a baseline status is not needed4. Organization structures are defined by __________. a. the individual b. the activities performed by the team c. the formal and informal reltionships among individuals and groups d. the leader of the organization5. The leadership and management of an organization are critical because they integrate each of the other sub-system elements. a. True b. False 6. The people sub-system only includes people assigned to the organization, not those external to it having an influence upon its work. a. True b. False 7. Alignment is how the organization goes about doing what it is designed to do. Generally, alignment includes three components. Which of the following is not a component? a. beliefs b. strategy c. work regimen d. values8. Equipment allows members of the organization to replicate success and avoid failure by establishing situational guidelines. a. True b. False 9. It is difficult to fully attribute cost savings or value added to Organization Development because Organization Development provides a __________ role. a. direct rather than catalytic b. catalytic rather than direct c. both direct and catalytic d. none of the above10. The suggested Return on Investment criteria for technology is... a. a factor of the annual depreciated or equivalent value of the organization equipment b. a factor of all personnel compensation plus the cost of storage and retrieval c. a factor of the training and development budget d. a factor of all personnel compensation
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