The People Working Model is one of the most
important foundational models in the LT Model system. We use the label "ProZone"
to describe the overlapping area between two people. This area describes things that
are known between two people - common knowledge and a common culture that is dynamic
set of rules and defines success in the relationship.
All "ProZones"
contain five elements and each "ProZone" is a unique (or
nearly unique) virtual area with a common structure that creates work. Below each
of these five elements are described:
Content or Context. The content or context of the relationship provides
the individual area of expertise upon which the relationship foundation is developed.
This context may be the same or similar, or it may be diverse in nature. This element
would certainly be different if one person were an electrician, and the other person
airline pilot, for example. The work they have in common might be a project to improve
aircraft performance - each contributing from a unique vantage point.
Processes. As people work together they follow a discrete process - a sequence
of activities and decisions that has a beginning and an end. Each of these process
steps will take on unique characteristics as the work between the people involved
divides and combines to achieve progress. The domain of process efficiency has been
highlighted by TQM regimens in recent years.
Performance. As processes are completed, performance (the cycle time involved
in the completion of work) becomes a major issue. Cycle time has a direct bearing
on an organization attaining its purpose. An automobile manufacturer, for example,
can easily make a car. It will make a profit more readily if it makes 100,000 cars
in the shortest possible time. As processes become clearly defined, the next concern
is the level or performance reliability in repeating the process with high reliability.
Productivity. We describe productivity as the "feeling" one
gets when the "right" things are being done. Productivity is especially
present in a team environment.
Culture. As work is done by people working together they form rules which
contribute to the quality of the results and the quality of the work being done as
an element of worker satisfaction. We believe that culture is the single most important
defining element in fork because it influences all the other elements.
Results. Results are achieved based
on work. If the results are unacceptable, one can trace the work back through this
model to determine the "fault" and take corrective action to improve results
in the future.
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