Professional Standards of Conduct
Quality of WorkLife Consultants and members
of the CapacityWareTM Practitioners International Network (CWPIN), subscribe to and
champion the following professional standards of conduct (ethics) at three levels:
1. Professional Attitude and Behavior
We will demonstrate attitudes and behavior toward the public, our clients, and
toward each other that reinforces our commitment to superior service and high-quality
productive relationships. We will seek to be a model of professional conduct toward
which others in our profession aspire.
2. Professional Contribution
We will help those we serve to improve their organizations by providing sound
advice and assistance. We will recognize our limitations within our scope of expertise
and responsibly seek and refer to the advice of others when appropriate.
3. Treatment of Information
We will treat all client information confidentially and thereby maintain the
trust placed with
us by clients.
We will make realistic claims concerning our capabilities, and make good our
5. Conflict of Interest
We will resolve any appearance of conflict of interest to the satisfaction of
We will only use client references when permission has been obtained from the
1. Understanding of Client Need and Anticipated Benefits
We will make every reasonable effort to understand our client condition and need
-- from the client perspective -- and judge our success by the expectations established
by our clients.
2. Confidentiality and Anonymity
We will treat all information collected during client audits and assessments
with confidentiality and anonymity. We will report information to the client directly,
and without distortion. We will report information so as to protect the identity
of those who have provided it and respect their need for confidentiality and anonymity.
3. Independence and Conditions of Service
We will enter no agreement with anyone other than our client that will influence
our ability to render superior service to that client. We will fully disclose our
conditions of service to our clients at all times and inform them of any circumstances
which will alter those conditions
4. Agreement Regarding Scope of Involvement and Charges
We will make agreements regarding the scope of our involvement with a client,
and the charges we anticipate in exchange for that involvement. We will not exceed
the scope of that agreement without client consent.
5. Transfer of Knowledge
We will seek ways to transfer the knowledge we use in helping a client to the
client organization so as to continually increase competence and capabilities for
the purpose of building ownership and reducing client dependency.
6. Qualified Personnel Assignments and Applications
We will engage only the most qualified and available of our associates and affiliates
in applications directly designed to improve client performance, productivity, and
profitability within the scope of our client agreements.
7. Sufficiency of Diagnostics and Practicality of Solutions
We will use the latest and most effective techniques available to us in client
diagnostic functions, and recommend and assist in the implementation of only the
most practical of solutions. In so doing, we will consider the client's potential
return on investment in our services.
1. Knowledge Sharing and Professional Development
For the purpose of improving customer service and public confidence, we will
freely share generic knowledge among members of our affiliation network and among
members of our profession.
2. Treatment of Proprietary Materials and Techniques
We will acknowledge and respect the rights of those who create materials and
innovative processes for our use in helping clients improve their performance, productivity,
3. Associations with other Professional Consultants
We will energetically pursue a variety of associations with members of our profession
and those closely associated with our profession for the purpose of improving our
ability to serve the needs of our clients.
4. Uniform Application of our Technology
We will uniformly apply our Technology so as to significantly contribute to client
improvements in quality and consistency.
5. An Inquiring Culture Dedicated to Continuous Improvement
We will seek methods and techniques to reward each other for inquiries that result
in continuous improvements to our own organization, ultimately benefiting our ourselves
and our clients.
6. Consistent Change
We will be responsive to the needs of the individual, while planning meaningful
change that is best for the whole.
to About QWLC
Copyright 2001 Leadagement Technologies,
Inc. - All rights reserved. (757)727-7705 - Fax (757) 727-6950 - Updated: 1-11-02