Stages of Licensure and Certification


A. Overview.

There are seven sequential phases that comprise the certification process. Completion of phases may entitle an individual to a specific license based on satisfactory demonstration of knowledge and ability to perform to an established standard. Failure to demonstrate continued established performance standards might result in withholding an extension of license until acceptable standards are demonstrated. The seven sequential phases are listed here and described below:


B. Exploration.

Prior to making on-line application for licensure or certification, explore the topic by considering the following information. We desire to license those who have a serious interest in applying our Technology in their client organizations with regularity as internal or external consultants. Certification is reserved for those who will prepare individuals for licensure under specific agreement with QWLC. We are also interested in having a pool of potential readily available qualified consultants that can augment each other with large-scale interventions or act as substitutes when conditions warrant it. Although it is desirable for interaction with "expert" practitioners from time to time, this program of Licensure and Certification relies heavily on the Internet as a resource for those at distant locations.

1. Rationale for Licensure and/or Certification. Certification will enable a qualified individual to exhibit recognizable and acceptable standards to be applied to Technology desogns without lock-step adherence. We do expect each certified practitioner to inject his or her own twist to every engagement without abandoning a core of uniformity that constitutes our "signature" approach to capacity development. We also recognize that this Technology is enormous and that knowledge of the full range of capability will potentially enable growth as individuals as well as growth of the assistance provided to clients, when that is desirable.

2. CPN Eligibility. Notwithstanding those who are already members of the CapacityWare™ Practitioners Network (CPN), expanded certification will permit the growth of this network with basic assurances of qualifications among members. The CPN will be appropriately engaged in the decision-making that impacts future operations of the organization as a council of advisors. Neither licensure nor certification is required for CPN membership, although certification is highly desirable.

3. Prerequisites. Interested individuals must be successful at facilitating adult group work. Skills may have been gained through a variety of experience or by compatible facilitation and typology credentials. Successful experience is more important than academic achievement. We recognize that applicants may have been licensed or certified by other facilitation-based organization. This may be a strength, but equally often we have found that the competition between the application of facilitation technologies leaves client-users confused and limits full engagement. On the surface, requirements to participate in basic facilitation training may appear redundant, but proves to be invaluable when it produces a systemic understanding of the entire system of interconnected and synergistic change technology available.

4. Financial Incentives. We recognize that having a "calling" to do this type of work is critical to success, but also recognize that financial reward is important. In this regard, both internal and external consulting candidates may have an interest in either or both of the following financial incentives.

a. Revenue Generating. Being able to offer consulting solutions using this Technology will generate professional fees that may not be otherwise available. Currently professional fees for a basic two-hour workshop begin at $200 and range to a full day workshop priced at $2,500. We do not anticipate generating professional fees for those who undergo certification, but this does not preclude the candidate from making those arrangements.

b. Organizational Savings. Certification allows the individuals organization to purchase products and ancillary services at discount prices that range from 10% to 50% below suggested prices. Over time these savings can be considerable notwithstanding the financial value of capacity recovery or development that the Technology beings to those who use it.

5. Potential Mentor Involvement. When an application is approved, a mentor will be assigned to the candidate. Casual involvement of the Mentor may be all that is necessary. If greater involvement is necessary, the Mentor may be entitled to professional fees. This decision is made by the Mentor in consultation with the candidate. It is the prerogative of any Mentor to waive professional fees when employment considerations warrant it.

6. Licensure and Certification Fees. Certification will require advanced payment by the candidate for certain products and services. A portion of the total Certification Fee may be deferred in a pay-as-you-go plan that allows the individual to repay Certification Fees during a period were the certification begins to generate revenue or incur cost savings that would have otherwise accrue. Certification Fees may be paid by credit card, check, or purchase order.

a. Application Fee. A fee of $100 is charged for the processing of any application for licensure or certification.

b. Examination (and re-examination) Processing Fees. A fee of $25 is charged for the processing of each examination required for the license and/or certification sought. The current battery of examinations consists of as many as 45 with no fewer than 15 examination items each in combination of multiple choice, true-false, and essay. The remediation of any failed examination may incur Mentor Fees if substantial work is involved.

c. Mentor Fees. An assigned Mentor may require fees for any significant amount of time devoted to the candidates' successful certification.

d. Library Materials and Software Fees. A password protected copy of basic-level library materials is available on-line sufficient for certification purposes. Full versions of library materials are available separately. The purchase of full version library materials is a pre-licensure requirement. Software may be used that is otherwise installed and made available for an authorized organization, or processing may be completed by QWLC as an interim measure. The purchase of software is not a requirement for initial licensure and/or certification or continued certification although it is encouraged.

e. Ancillary Fees. Other incidental fees may be required for licensure and/or certification. The rental of equipment or purchase of bulk handouts not provided by the client may be necessary, for example.

7. Types of Technology Licensure and/or Certification. Currently, four types of licensure and certification may be awarded. Additional offerings may be added at any time.

a. Organizational Change System (OCS). The Ten-stage OCS applied in a complex organization often requires consultation with a qualified practitioner. Licensure and/or Certification may also be acquired in this methodology.

b. CapacityWare™ Software. Licensure in the use of CapacityWare™ as a program management tool is available at the Workshop, Practitioner, and Mastery level. The purchase of CapacityWare™ software is required for this licensure.

c. RGB. The use of RGB Technology at Level 1 and Level 2 (Individual and Interpersonal/Team). Additional certifications may be undertaken for Levels 3 through 5 once the Workshop Certification has been practiced for a period of 12 months.

d. Facilitation Teams. The workshop that prepares facilitators for engagement in organizations requires the completion of a three to five day course. A limited license is available to those who complete this course and demonstrate basic skills within 60 days. Certification that enables the presentation of this course in either format is also available.

e. Diagnostic Interpretation, Strategy and Event Design Development. Individuals may become licensed and/or certified to interpret CapacityWare™ products, develop strategies and create event designs based on diagnostic results.

8. Consult those already Certified. The LTODI web site identifies those who have already become certified. It is recommended that these individuals be contacted to determine the value of this certification before commitment is made. It is also possible to acquire feedback from participant groups that have completed this training to determine it value to them and tho their organizations.

9. Acceptance of Standards, Terms, and Conditions. As part of the Application process, candidates are expected to read and commit to observance of Standards of Practice, and the Terms and Conditions under which this certification will continue to be recognized. Failure to follow these Standards, Terms, and Conditions may result in the revocation of Certification at any time for just cause, given adequate time to take corrective actions.

10. Marketing and Clients. Applicants are expected to market services to potential clients so that their Practicum(s) are in a system with which they have both familiarity and a sense of investment. QWLC may assist with marketing processes and materials, but will not be responsible for the procurement of client organizations for licensure or certification candidates.

11. Waivers. With justification, a waiver may be granted for any certification requirement.


C. Facilitation Team Course Completion.

Candidates for either licensure or certification must have satisfactorily completed the QWLC Facilitation Teams course.


D. Application.

An application to begin the certification process can be completed on-line. Go to, click on Certification, and follow the instructions. Approved approval may be contingent upon satisfactory completion of Facilitation Teams course.


E. On-line Research and Examinations.

Upon approval of the Application, the candidate will be provided with on-line materials for study, and on-line examination addresses. Both will require appropriate passwords that will be provided at that time. When examinations are completed successfully, the candidate will be provided with password protected preparation materials. Examination scores of at least 85% must be achieved before continuation is permitted.


F. On-line and/or Face-to-Face Interactive Practicum Preparation.

This stage being the experiential portion of the certification process. Until this point academic drills have played the primary role. At and beyond this stage, however, candidates will be required to actual perform successfully to be certified.

1. Event Production Guidelines and Resources. Candidates will be given a password protected reference that will enable them to prepare for the Practicum Event (a live demonstration with legitimate participants that exhibits what they have learned). Event Production Guidelines and other Event-based resources such as detailed agendas and workshop materials, will not have a required examination to be used as a yardstick for successful performance. Continuation will depend upon the candidates comfort level.

2. Identifying a Practicum Client. The candidate may be required to acquire a client for this practicum. In some cases, however, a client will be identified and provided for the candidate. Designated Mentors may arrange for practicum clients as a means of perpetuating the "learning practice" style in much the same tradition as a "learning hospital" prepares physicians for real-life practice.


G. Practicum(s).

A two-hour practicum is the minimum time required for certification. Participants must be legitimate attendees at an event where expectations are such that learning this new Technology will improve individual and/or organization performance.

1. Supporting Team Members. "Assistants" helping with the behind the scene workshop requirements need have no special preparations beyond those provided by the candidate. When possible, those who may aspire to become certified will be used when available.

2. Team Lead. The candidate will be the Team Lead in all respects as identified in Event Production and Team Operating Guidelines. The successful completion of the Event rests entirely with the candidate.


H. Practicum(s) Evaluation(s).

Any practicum required for licensure and certification will require evidence of successful completion in order for licensure and/or certification.

1. Examinations. Examination results will determine the candidates' eligibility to proceed to the On-line Interactive Practicum Preparation stage, and play into overall performance. A marginally successful Practicum Event may be swayed by Examination results.

2. Team Clinic. A Team Clinic is completed after the conclusion of the Event. The candidate is responsible for including anyone on the Event Team in an analysis of "What Went Well" and "What Would We Do Differently" given another opportunity. Certification expects that the Practicum Event will be successful but does not expect perfection. The Clinic provides the Lead and others an opportunity to learn. Certification will depend upon the quality and depth of learning as demonstrated by the Clinic documentation (provided on-line within 48 hours).

3. Participant Evaluations. The most important feedback concerning the success of the Practicum Event will be the participant feedback. The prescribed form must be used. Participants may complete the feedback immediately at the end of the workshop (the Lead will collect the feedback in seal envelopes and send them directly to an address provided by the assigned Mentor or be completed on-line within 48 hours).

4. Observation or Video Production. Evidence of a successful demonstration may take the form of in-room observation of an appropriate event, or a video production focusing on the candidate for licensure or certification.


I. Licensure.

Licensure can be expected within 3 to 5 days following the receipt of all post-Practicum Event documentation. Licensure will consist of a suitable plaque that displays a License, an appropriate listing on the LTODI Web Site attesting to the License, and the extension of written privileges. Licensure entitles the individual the use of software and/or copyrighted materials with clients (exclusive of those who are engaged in the process of licensure) to be used incidental to their assigned work.

1. Workshop, Practitioner, and Mastery Licensure. The initial Workshop Certification is for a term of one year. During that time the individual certified individual must document the recurring use of the Technology to such an extent that continued use will not likely result in a decay of skills, rather in an enhancement of skills.

2. Licensure Renewal. Following the initial certification period, a renewal process similar to that outlined in paragraph F above will extend certification for an indefinite period. At any time the certified individual may be required to submit participant evaluations as proof of continued competency and uniformity.

3. Privileges Extended to those who are Licensed. The following privileges are extended to those who become certified.


J. Team Lead Certification.

Certification will be extended to those individuals who have demonstrated sufficient current competence in leading a team of facilitators to transfer to others the needed skills to successfully complete licensure requirements for the type of license sought. An extension of certification permits the certified individual to license others at, but not exceeding, their certification level of demonstrated competence.

1. Workshop, Practitioner, and Mastery Certification. Any Certification is for a term of one year. During that time the certified individual must document the recurring use of the Technology to such an extent that continued use will not likely result in a decay of skills, rather in an enhancement of skills. Certification at any specific level will enable the individual to license others at one level below their certification. Two individuals who have sustained Mastery level competencies for a minimum of three consecutive years must accomplish certification at the Mastery level.

2. Certification Renewal. Following the initial certification period, a renewal process similar to that outlined in paragraph (?) above will extend certification for an indefinite period. At any time the certified individual may be required to submit participant evaluations as proof of continued competency and uniformity.

3. Privileges Extended to those Certified as Team Leads. The following privileges are extended to those who become certified.










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