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The RGB Way with CapacityWare
2006 Issue 10 - Oct 30, 2006
Insight - one bite at a time.
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colorful graphics and pictures (PIX).

*** Table of Contents ***
ARTICLE - UNDERSTANDING MY HUMAN SYSTEMS
HAPPENINGS
UPCOMING EVENTS
CAPACITYWARE SOFTWARE TIP
VIDEO INNOVATION
PUBLICATION UPDATE
FREQUENTLY ASKED QUESTIONS
PROFILE
VOTE

SENDER INFORMATION - SUBSCRIBER OPTIONS


<<<<ARTICLE>>>>>

UNDERSTANDING MY HUMAN SYSTEMS - by Joe Lacroix

Having collected organizational information for about 25 years
using the RGB and related instrumentation, we've come to a
dramatic conclusion. The RGB is a fundamental human systems
element. It can be readily connected to over 30 other classical
models. Used in harmony, these can predict systemic behavior and
help design needed improvements. The RGB is fun, personally
insightful, and organizationally impactful. This makes
understanding and applying the RGB a strong lever to recovering
and developing capacity.

As humans, we are an integral part of many systems every day. Our
household is a human system. Our social circles are human systems.
Our workplace is a highly complex human system. Each system is
driven by a single purpose, and that purpose is determined by the
next higher system in the stack. All are woven together and every
system has an impact on all other systems. Enough theoretical talk.

As a practical illustration, the brake system on a car, has parts
that work together to achieve a purpose that is determined by the
next higher system - the car! With this illustration in mind, you
can easily visualize the predictability - the car can both go and
stop.

A human system, although it also has parts, is not at all
mechanical, but nonetheless can have a degree of predictability if
there is a fundamental understanding of the system basics. QWLC
helps clients understand their unique system by collecting
information around specific organizational patterns. By knowing
something about these patterns, and the condition of each part of
the system we can begin to accurately diagnose what needs the most
attention and what can be done to improve the system based on
proven designs.

One of the early steps is to begin collecting RGB data from across
the organization. When appropriate a priority is placed on top
positions, followed immediately by anyone serving on a committee
or team that influences policy or policy implementation. To
simplify, that is where systemic change begins.

The "sister article" was published in INSIDE BUSINESS, THE EXPERTS,
Best places to work, COLUMNS on October 30 - November 15, 2006.
( http://www.ltodi.com/IB_2006_10.pdf )


<<<<HAPPENINGS>>>>>

WILLIAMSBURG, VA - LARGEST SPOONS TOURNAMENT ON RECORD TO DATE
QWLC conducted a SPOONS tournament with the largest number of
players yet - 320 participants. Seven winners walked away with
Autograph Spoons. The event was a warm-up exercise for the one
and one half hour RGB Presentation titled: Red, Green, or Blue -
What color are you? as part of the Virginia District Court Clerks
Conference agenda. Participants from all over Virginia participated.
At least one follow-up session will take place in Northern Virginia
in the near future. Thanks go to Kitty Clark Stevenson, Debbie
Bennett, and Jeremy Ross for their assistance in helping
manage the event. For the presentation we developed a new two-page
handout titled: A Practical Guide to Using the RGB. This new
handout is now available to be downloaded through the RGB Gateway.
( http://www.ltodi.com/rgb-page.htm )
( PIX http://www.ltodi.com/rgb_ideas.htm Scroll to Autograph SPOONS)


ORLANDO, FL - STUDENT SERVICES TO BE AIDED BY RGB TECHNOLOGY
An RGB Presentation conducted by QWLC included Keiser College
Student Services Directors from 16 campuses across Florida. This
presentation was a prelude to discussions about how the RGB can be
used to increase the effectiveness of services provided to student
groups. Another possibility is the potential use of RGB in assisting
students in finding the best possible career opportunities that match
their work preferences.


VIRGINIA BEACH, VA - PRO BONO SERVICES APPRECIATED
Accolades were received for Debbie Bennett for the services she
provided to the African American School Board Members Council
at their Annual Summit held in Virginia Beach. She prepared the
recorders, who are graduate students at Hampton University, for
their duties throughout the conference in taking and transcribing
notes that would constitute an official record of proceedings.


CHARLOTTESVILLE, VA - RGB TO HELP VIRGINIA COURT MEDIATORS
The Virginia Mediation Network annual conference included an RGB
presentation designed to acquaint participants on how they could
use the RGB in their work. The presentation was considered highly
successful when one participant used the RGB design as the basis
for her work with a group by the end of the week. Debbie Bennett
led the presentation with supporting assistance from Joe and
Elizabeth Lacroix.


HAMPTON, VA - RGB/CAPACITYWARE NETWORK IN FIRST CITY
Several city departments and volunteers across the city have enjoyed
numerous events as RGB and related technology is used to help make
Hampton the most livable city in Virginia. Hampton City government
has been using CapacityWare software and various technologies for
over seven years with outstanding results. A cadre of QWLC trained
facilitators routinely assists both internal departments and
citizen volunteer groups. CapacityWare software is used on the city
network to provide users with easy access.



<<<<UPCOMING EVENTS>>>>>

NEWPORT NEWS, VA - CapacityWare Software User Day - November 29, 2006
Six times annually QWLC sponsors a day-long event to acquaint
software users with new features of the CapacityWare system. The
event is a combination of morning open dialog on features for
program managers and an afternoon of menu mechanics for
CapacityWare Administrators. Dates for User Days through the end
of 2007 are available online.
( http://www.ltodi.com/services-page.htm )


ARLINGTON, VA - NOVA Showcase - December 5, 2006
AblenQ Consulting of Arlington is sponsoring a government showcase
presentation to introduce the RGB to interagency participants. This
will be the second Northern Virginia showcase of 2006. Contact Kitty
Clark Stevenson at K_Clark@AblenConsulting.com for particulars if you
are interested in attending or know someone in the DC area that
ought to attend. Kitty is a member of the CapacityWare
Practitioners International Network (CWPIN).
( http://www.ablenconsulting.com )
( http://www.ltodi.com/cwpin-bod-2006.htm )


NEWPORT NEWS, VA - Residency - February 5 through 9, 2007
The QWLC Residency 5-day course will be conducted at the Point Plaza
Hotel and Conference Center as the critical Certification event
and curriculum centerpiece. The course culminates in the award
a Quality of WorkLife Practitioner qualification. Graduates receive
an interim certificate with one year to complete on-line
requirements. A Certification and Licensure download that explains
Residency requirements is available in pdf format.
( http://www.ltodi.com/certification-pdf.pdf )



<<<<CAPACITYWARE SOFTWARE TIP>>>>>

EVENT ATTENDANCE MODULE. Use the Event Attendance Module to keep
track of who is attending events for which you have program
responsibility. The software e-mail interface can be used to invite
people, remind invitees of the event, keep attendance records,
provide facilitators with unique event rosters, generate transcripts
for participants, track participation trends for events and for
individuals, and enable users to send different e-mail text to
different groups - attended versus invited but did not attend,
for example. For more information about this feature, get a
download titled: Tracking Attendance for Program Managers now.
( http://www.ltodi.com/Tracking_Attendance_for_Program_Managers.pdf )



<<<<VIDEO INNOVATION>>>>>

SPOONS VIDEO. The RGB Players provided the acting talent for
an instructional video that helps players understand how to play
SPOONS. Faced with a large number of participants, the video
permits a quick and enjoyable 5-minute show so that even
people in the far-away back tables can understand how to play. The
video will be available soon for certified users. A list of
potential video projects is currently available on-line. If you
live in the Hampton Roads area and would like to volunteer as a
cast member for future video productions visit our web site at:
( http://www.ltodi.com/Video_Clip_Gateway.htm )



<<<<PUBLICATION UPDATE>>>>>

HOLDERS OF - CAPACITYWARE ADMINISTRATION MANUAL. We have recently
updated the text of Tab 2 - Managing Respondent Data so that the
integration of MS Outlook with respondent address and e-mail data
can easily be accommodated. The use of this new release fully
documents the addition of photographic identification, the
production of RGB Name Plates for group events, and the integration
of MS Outlook with CapacityWare so that duplicate effort in both
e-mail and mailing lists are eliminated. Remember that a password
is required and can be found in the copyright notice line of the
current Tab 2, within quotation marks. Go to
( http://www.ltodi.com/ocs-manual-2.htm ).



<<<<FREQUENTLY ASKED QUESTIONS>>>>>

IS THE BALANCED RGB PROFILE IDEAL?

Balance is good - but not universally desirable. Those with a
balanced profile tend to be highly adaptive and flexible. That
is certainly a good thing. We often explain it like this - If
everyone has a balanced profile, the organization may suffer from
too much of a good thing. Organizations also need the opposing
specialties and focus that produce creative tension. From what
might seem like chaos and competition often comes the innovation
needed to set an organization apart from the competition. A
balanced RGB Composite Profile, one that includes everyone in a work
group is IDEAL when all the individuals are not balanced. For more
information on RGB interpretations, visit our RGB Gateway page. If
you are interested in other FAQ's, visit our FAQ Gateway.
( http://www.ltodi.com/rgb-page.htm )
( http://www.ltodi.com/FAQ.htm )



<<<<PROFILE>>>>>

WANDA FERRELL. Wanda is the CapacityWare Administrator for the
Hampton Citizens Unity Commission. She has completed the
Facilitation Course and has diligently attended CapacityWare User
Group training at nearly every opportunity. She is by any measure
a valuable employee and an invaluable CapacityWare resource for
other users at City Hall. But here's what makes her even more
special. She pushes the limit of software use and when she gets
an idea for additional uses she helps CapacityWare programmers
understand what she wants in the new feature. QWLC thanks Wanda
for her assistance to other users!

If you would like to suggest a new or a modification to a current
feature in CapacityWare, complete the on-line form or call with
your suggestion.
( http://www.ltodi.com/suggestions.htm )


<<<<SENDER INFORMATION>>>>>

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The RGB Way is a periodic e-production distributed by QWLC to users
of CapacityWare products and services. QWLC offices are located at:
12388 Warwick Boulevard, Suite 109B
Newport News, Virginia 23606

(757) 591-0807 - fax (757) 591-0817 - e-mail: RGB@LTODI.com

If you want to become a contributor to The RGB Way, download the
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( http://www.ltodi.com/writer_guidelines.htm )

If you want to discontinue receiving The RGB Way with CapacityWare,
or modify your subscription, simply notify us at:
( http://www.ltodi.com/Publications_Subscription_Gateway.htm ).

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Copyright 2006 Leadagement Technologies, Inc. - All rights reserved.