Management Skills
A. CUSTOMER PERSPECTIVE (4 HOURS).
1. Demographics (analysis of environment).
2. Law Enforcement Function.
3. Mediation of Citizen Complaints.
4. The Internal Customer.
5. Marketing.
B. CITY FINANCIAL PERSPECTIVE (4 HOURS).
1. Risk Management.
2. Overview of Budget.
C. INTERNAL PROCESSES (16 HOURS).
1. Achieving Excellence.
2. Mission and Vision.
3. Role of Policy.
4. Tactical Planning.
D. LEARNING AND GROWTH (16 HOURS).
1. Employee Socialization / Diversity.
2. Developmental Counseling.
3. Formal Processes.